Today I unpack something that, as I continue to reflect on my time in Japan, I’ve realized is even more essential to the impact this country had on me. I’m seeking to uncover the cultural groundwork that feeds what I experienced so profoundly.
The Japanese love to form lines. At any bottleneck, a line will easily form to facilitate an orderly passage of people. We need to give our customers the same relaxing experience of orderliness, steady progression, and clear expectations in the way we build our sales experience.